Find quick answers to the most common questions about ordering, delivery, payments and returns at Numan Zafar Mobile Phone and Accessories Trading LLC in Dubai. These FAQs cover what most customers ask before they buy.
FAQs About Our Products
What do you sell?
We sell mobile phones (including iPhones and Android smartphones), tablets, laptops, smart watches, AirPods and mobile accessories such as chargers and cables.
Are your phones new or refurbished?
Both are available. Each product page states the model, storage, colour and condition (new or refurbished). Please read the full product description before you order, and contact us if you want to confirm any detail.
Do your products come with a warranty?
Warranty depends on the product and its condition. Please check the product description or contact us before ordering to confirm the warranty for a specific item.
Do you sell gift cards?
No, we do not currently offer gift cards. Contact our team for information about offers and deals.
FAQs About Orders, Payment and Delivery
What payment methods do you accept?
We accept the secure payment methods shown at checkout. Available options may vary depending on your order.
How long does delivery take?
We deliver across the UAE. Delivery times and options, including express delivery for eligible products and locations, are explained in our Shipping Policy.
FAQs About Returns and Refunds
What is your return policy?
You can request a return or exchange within 14 days of receiving your order if the item is unused, in its original packaging and you have proof of purchase. Full details, including refunds, are in our Refund and Returns Policy.
How Can I Contact Customer Support?
Our team is available Monday to Saturday, 8:00 AM to 9:00 PM.
Email: info@nzmpat.com
Phone / WhatsApp: +971 54 758 5052
Address: Deira, Dubai, United Arab Emirates
For general information about consumer services in the UAE, you can also visit the official UAE government portal.
