This Return, Exchange and Refund Policy applies to all purchases made from Numan Zafar Mobile Phone & Accessories Trading LLC (“we”, “us”, “our”) through nzmpat.com. Please read it carefully before placing an order.
1. Return and Exchange Eligibility
You may request a return or exchange within 14 days of receiving your order, provided that:
- the item is unused and in its original condition;
- the item is returned in its original packaging with all accessories included; and
- proof of purchase (invoice or order number) is provided.
2. Items Not Eligible for Return
Returns or exchanges are not accepted for:
- products with physical damage caused by misuse;
- products with liquid damage;
- items returned without the original packaging or accessories;
- products that have been used, activated or tampered with;
- refurbished or pre-owned devices with removed or damaged warranty stickers; and
- customized or special-order products.
3. Exchanges
Eligible products may be exchanged for the same product (where the item is defective), for another product of equal value, or for a different product, in which case any price difference will apply.
4. Refunds
A refund is issued when a returned item passes our inspection, or when a replacement or exchange is not available. Refunds are paid to the original payment method within 5–10 business days after the returned item has been inspected and approved.
Deductions. Where a return is made for a reason that is not our error (for example, a change of mind), the refund will be issued after deducting the payment processing fee charged by the payment provider (10% of the order value) and the original shipping charges. No such deductions apply if the item is defective, damaged on arrival, or different from what you ordered.
5. How to Request a Return
- Contact our customer support team using the details below.
- Provide your order number and the reason for the return.
- If the item is damaged or defective, send photos or a video showing the issue.
- Our team will review your request and confirm the next steps.
6. Return Shipping
Return shipping is free of charge if the return is due to our error (wrong, defective or damaged item). For all other returns, return shipping charges may apply and are paid by the customer.
7. Contact Us
Numan Zafar Mobile Phone & Accessories Trading LLC
Deira, Dubai, United Arab Emirates
Email: info@nzmpat.com
Phone / WhatsApp: +971 54 758 5052
Support hours: Monday to Saturday, 8:00 AM – 9:00 PM
We aim to respond within one business day.
