At Numan Zafar Mobile Phone & Accessories Trading LLC, customer satisfaction is our priority. Please read our return and refund policy carefully.

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✅ Return Eligibility

You may request a return or exchange within 14 days of receiving your order if:

* The item is unused and in original condition

* The item is in original packaging with all accessories

* Proof of purchase (invoice/order number) is provided

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❌ Items Not Eligible for Return

Returns or exchanges are not accepted for:

* Products with physical damage caused by misuse

* Products with liquid damage

* Items missing original packaging or accessories

* Used or activated products

* Pre-owned devices with removed or damaged warranty stickers

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🔁 Exchange Policy

Eligible items can be exchanged for:

* The same product (if defective)

* Another product of equal value

* A different product (price difference will apply)

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💰 Refund Policy

Refunds are processed when:

* A returned item passes inspection

* the product is out of stock for exchange

Refund Method:

* Card payments → Refunded to original payment method

Refund processing time: 5–10 business days

* Deduct payments → Refunded payment

We deduct original Payment 10% + shipping Fees

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📦 How to Request a Return

1. Contact customer support

2. Provide order number and reason for return

3. Share photos/videos if item is damaged or defective

4. Our team will guide you with next steps

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🚚 Return Shipping

* If the return is due to our error, shipping is free

* If the return is customer-related, shipping fees may apply

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📞 Support

Email: nzmpaat@gmail.com

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We appreciate your trust in Numan Zafar Mobile Phone & Accessories Trading LLC.