🤝 Customer Satisfaction Comes First
At Numan Zafar Mobile Phone & Accessories Trading LLC, customer satisfaction is our top priority. We strive to provide quality products and excellent service. Please read our Return, Exchange, and Refund Policy carefully before making a purchase.
✅ Return Eligibility
You may request a return or exchange within 14 days of receiving your order if:
✔️ The item is unused and in its original condition
✔️ The item is returned in its original packaging with all accessories
✔️ Proof of purchase (Invoice or Order Number) is provided
❌ Items Not Eligible for Return
For quality assurance and product protection, returns or exchanges are not accepted for:
❌ Products with physical damage caused by misuse
❌ Products with liquid damage
❌ Items missing original packaging or accessories
❌ Used, activated, or tampered products
❌ Pre-owned devices with removed or damaged warranty stickers
❌ Customized or special-order products
🔁 Exchange Policy
Eligible products may be exchanged for:
🔹 The same product (if found defective)
🔹 Another product of equal value
🔹 A different product (price difference will apply)
💰 Refund Policy
Refunds are processed when:
✔️ A returned item successfully passes our inspection process
✔️ The product is unavailable for replacement or exchange
Refund Method
💳 Card Payments → Refunded to the original payment method
⏳ Processing Time → 5–10 Business Days
Important Notice
📌 For deducted payments, the refund will be issued after deducting:
• 10% Payment Processing Fee
• Original Shipping Charges
📦 How to Request a Return
Follow these simple steps:
Step 1
📞 Contact our Customer Support Team
Step 2
📝 Provide your Order Number and reason for return
Step 3
📷 Share photos or videos if the item is damaged or defective
Step 4
✅ Our team will review your request and guide you through the next steps
🚚 Return Shipping
Free Return Shipping
✔️ If the return is due to our error
Customer-Paid Return Shipping
✔️ If the return is customer-related, return shipping charges may apply
📞 Customer Support
Need assistance? We’re here to help.
📧 Email: nzmpaat@gmail.com
🕒 Support Response Time: Within 1 Business Day
❤️ Thank You
We appreciate your trust in Numan Zafar Mobile Phone & Accessories Trading LLC and look forward to serving you again.
Thank you for shopping with us!
